Refund Policy

Last Updated: October 4, 2026

This policy covers three kinds of purchase: printed products, digital downloads and memberships. Each has its own rules, set out below.

Printed Products — T-Shirts, Hoodies, Mugs, Posters and Canvas

Every printed product is made to order. Your shirt, hoodie, mug, poster or canvas is printed for you after you order it and shipped directly by our print partner, so we cannot accept returns or exchanges for a change of mind, or for a size or color that was chosen in error. Please check the size chart and your selections before you order.

Damaged, defective or misprinted items

If your item arrives damaged, has a manufacturing defect, is misprinted, or is not the item you ordered, we will send you a free replacement or a full refund, whichever you prefer. To qualify:

Contact us within 30 days of delivery.
Include your order number and a clear photo that shows the problem. If several items are affected, please add one photo showing all of them together.
You do not need to send the item back.

What is not a defect

Made-to-order printing has small, normal variations. These are not treated as defects:

Print placement within half an inch of center.
Garment measurements within one inch of the size chart.
A faint odor on a newly printed garment, which washes out.
Slight differences between the colors on your screen and the printed colors.

Lost or undelivered orders

If your order has not arrived 30 days after it shipped, please contact us right away — lost packages must be reported to our print partner within one week after that, so a prompt message lets us replace or refund it. Before you write, it helps to check with your local post office and confirm the shipping address on your order.

Orders that are returned or lost because of an incorrect or incomplete shipping address are not eligible for a free replacement or refund. Where we can, we will offer to reprint and reship the order at cost.

Cancellations

Every printed order is reviewed by hand before it goes to print. You can cancel for a full refund until your order has been sent to print, so please contact us as soon as possible. Once printing has started, an order cannot be canceled.

Shipping area

Printed products currently ship to addresses in the United States only.

Digital Downloads — No Refunds

All sales of digital artwork and downloadable products on Art by Innovation are final and non-refundable. Because digital files are delivered instantly and cannot be returned once accessed or downloaded, we do not offer refunds on digital purchases under normal circumstances.

By completing a purchase, you acknowledge that you have read this policy and agree that you are not entitled to a refund except as described below.

Exceptions — technical delivery failures

We will issue a full refund or re-deliver your files if:

Your download link fails and we are unable to resolve the issue within 48 hours.
The files delivered are corrupted or materially different from what was described.
A duplicate charge occurred due to a technical error on our end.

To request a refund under these circumstances, contact us within 7 days of your purchase date with your order number and a description of the issue.

Membership Subscriptions

The Watcher account is free. The paid plans, Member Monthly and Member Annual, may be canceled at any time from your account dashboard. Cancellation stops future billing but does not entitle you to a refund for the current billing period already paid.

If you contact us within 24 hours of an initial membership charge and have not accessed member-only content, we will consider a refund at our discretion.

Chargebacks

Filing a chargeback without first contacting us to resolve the issue may result in permanent suspension of your account. Please reach out to us — we are committed to resolving any legitimate problems quickly.

How to Request a Refund or Replacement

Open a request on our Support page and choose Order help — your order is attached automatically when you are signed in. You can also email [email protected] with your order number and, for printed products, a photo of the problem.